Service Console not displaying knowledge sidebar or highlights panel?

[deanna_savon]

Currently, when using the SFDC service console, when opening an existing case, the Knowledge Sidebar or highlights panel page layout components appear. When creating a new case from installed product via SFM, the case object just returns a normal layout without the panel or sidebar.  Has anyone run into this in the past, and if so, are there any recommended work arounds?

[tkolinek]

Here is what Salesforce recommends as a fix, but I don't think we have access to make this change in the managed package.

Knowledge Sidebar is not displaying when the New Case Button is overwritten.

[deanna_savon]

Look for this to be resolved in an upcoming release of the ServiceMax managed package!