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ServiceBoard - multiple assignments view time changes

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Fry Chef
Fry Chef

ServiceBoard - multiple assignments view time changes

When doing Multiple assignment, view in Service Board jumps from e.g."Monthly" to "1 hour".

See information from SVMX support team:

This communication is related to case 00089300. I was informed by a product team member that this behavior is by design as ServiceMax wanted it to be consisted with "Show on Calendar".
I agree with you that it could be better.  On the ServiceMax Community we have rolled out an Ideas Exchange as a way for customers to post, collaborate and vote on product enhancements. 

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Sushi Chef
Sushi Chef

User Reply ServiceBoard - multiple assignments view time changes nschmitz

I fully agree. This behaviour is currently completely confusing our users and we expect a fix asap.

Thanks for working on that.

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Product Team
Product Team

User Reply ServiceBoard - multiple assignments view time changes mayhul

@dmartinez @nschmitz - We plan to correct this in the 20.2c release (tentatively planned).  I will keep you updated once the fix is in.    

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Fry Chef
Fry Chef

User Reply ServiceBoard - multiple assignments view time changes dmartinez

Thanks for the prompt answer.

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Line Chef
Line Chef

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