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Shockwave Player freeze My Dispatch Console

Grill Chef
Grill Chef

Shockwave Player freeze My Dispatch Console

We have at Varian a critical issue cause by Shockwave Player slowing the Dispatch Console till it's freeze.

Shockwave Players not even install on my machine.

Does someone get the same or does someone has a fix for this ?

Thanks

Line Chef
Line Chef

Re: Shockwave Player freeze My Dispatch Console

I'm experiencing the same issue. It seems really intermittent. I hopped on a call with a ServiceMax rep to show her and it worked just fine. 45 minutes later the problem resurfaced.

Have you had any luck figuring out what is causing this?

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Fry Chef
Fry Chef

Re: Shockwave Player freeze My Dispatch Console

We have the same issue at LiftOne, but the issue only impacts 1 of our users... have tried reloading his dispatch console settings and he still gets the same issues.

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Re: Shockwave Player freeze My Dispatch Console

I believe this issue has happened in the past. There is a comment from Anita D'Souza​ on the discussion "https://community.servicemax.com/message/7085?commentID=7085#comment-7085 " where the suggestion was to try the steps mentioned in the link https://www.dell.com/support/article/us/en/04/sln186210/how-to-fix-shockwave-flash-crashes-in-google...

See if this helps!