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Start and End Time for non work order events mismatches in the Dispatch Console and Event record.

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Line Chef
Line Chef

Start and End Time for non work order events mismatches in the Dispatch Console and Event record.

Public report "SVMX_NBN_FT's Availability " captures events that are non-work order related. start and end date time is incorrect in comparison to event in dispatch console.

Example: We have observed a few cases where an all day event is logged for a technician(say from 19/10/2019 at 10 AM to 20/10/2019 at 10 AM ) in the dispatch console but the Event record in Salesforce or the report shows the start and end time to be the same i.e. 19/10/2019 at 10 AM which is incorrect.

This needs to be fixed as it causes incorrect data to be recorded causing issues while tracking the events.

@thukkaramp 

@deepakpahariya 

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Sushi Chef
Sushi Chef

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We have similar problems with non-productive events - especially with time zone conversions. @michelleN and @mlounas are fully aware of this topic - you can contact them for further details.

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Line Chef
Line Chef

User Reply Start and End Time for non work order events mismatches in the Dispatch Console and Event record. VivaTVApk

This is an interesting idea. I haven't considered doing something like this before. Thanks for the article. VivaTV For Android

https://vivatvapk.co/download/
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