Hi Guys, For one of the technician the Work orders which are scheduled using dispatch console are not displayed in his home calendar. Can any one help me in resolving the Issue?
Open the assigned work order and see if the ownership has changed. It
maybe possible it shows on the dispatch but not on the Tech ' s Calendar.
This behaviour happens when the event is reassigned from the dispatch
console and the event is not ticked to change ownership.
Is this new functionality? It only started happening recently. I may have multiple techs on a job and they all would need to be able to see and edit the work order in their calendar regardless of who is the "owner".
I'm going to move this discussion to Network and Share, the best place for these product discussions. About This Community, where you posted this, is a great place to post about leveraging this community platform, and find resources around ways you can interact with members here. I suggest you follow Network and Share so you can see other threads like this one and benefit from what others are asking and sharing.
I am not able to see workorders in the calendar view even though it is dispatched and it has a valid event. the following fields satisfied but still not able to see in calendar view
service team = Active
Salesforce user = valid
Technician = Active
Enable scheduling = True
Can anyone help me with solution that might be more helpful