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Work Orders not displaying in Technicians Calendar

Sushi Chef
Sushi Chef

Work Orders not displaying in Technicians Calendar

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Hi Guys, For one of the technician the Work orders which are scheduled using dispatch console are not displayed in his home calendar. Can any one help me in resolving the Issue?

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Sushi Chef
Sushi Chef

Re: Work Orders not displaying in Technicians Calendar

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In technician equipment details 'Salesforce User' field was not filled.

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Sushi Chef
Sushi Chef

Re: Work Orders not displaying in Technicians Calendar

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In technician equipment details 'Salesforce User' field was not filled.

View solution in original post

Grill Chef
Grill Chef

Re: Work Orders not displaying in Technicians Calendar

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Open the assigned work order and see if the ownership has changed. It

maybe possible it shows on the dispatch but not on the Tech ' s Calendar.

This behaviour happens when the event is reassigned from the dispatch

console and the event is not ticked to change ownership.

Grill Chef
Grill Chef

Re: Work Orders not displaying in Technicians Calendar

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Is this new functionality?  It only started happening recently.   I may have multiple techs on a job and they all would need to be able to see and edit the work order in their calendar regardless of who is the "owner".

Community Manager
Community Manager

Re: Work Orders not displaying in Technicians Calendar

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Hello Srikanth,

I'm going to move this discussion to Network and Share​, the best place for these product discussions. About This Community​, where you posted this, is a great place to post about leveraging this community platform, and find resources around ways you can interact with members here. I suggest you follow Network and Share so you can see other threads like this one and benefit from what others are asking and sharing.


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