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blocking calendar of Technician on holiday event

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Line Chef
Line Chef

blocking calendar of Technician on holiday event

HI ,

We are implementing a green field SVMX process on org.

Wanted to block of calendar of technician on DC(dispatch console), currently using 19.3 and going to update to 20.1 in next month.

Service board is not enabled, no business hours or org holidays is implemented as we use a shared org.

As today we are uploading the events manually for all the technicians from Workbench., we are not willing to give change to technician to select the holiday.

So any automation is possible to implement this based on global holiday calendar based on the region of the technician.

Regards,

Sreedhar 

 

 

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Line Chef
Line Chef

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