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What are the benefits of Hotline Groups?

jon_martin
Employee
Employee

What are the benefits of Hotline Groups?

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By setting up Hotline Groups you can: 

  • Enable employees to resolve problems faster
  • Bring structure to how employees ask questions and resolve issues 
  • Maintain the privacy and confidentiality of users when required
  • Uncover tribal knowledge that should be shared broadly
  • Track help requests inside the same platform where all conversations take place

 

In addition, Zinc Hotline analytics allow you to track measure wait times, how long requests take to close, and how the volume of requests change over time in each region. This data can then be used to:

  • Inform resource planning and staffing levels
  • Identify employees who have lots of questions and could use with further training
  • Understand differences in requests as new employees join
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scott_ewart
Product Team
Product Team

Re: What are the benefits of Hotline Groups?

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Hotline Groups help mitigate the number of emails, phone calls or rogue conversations that happen when employees are trying to solve a problem or get a question answered!

 

This streamlined process removes friction from deskless workers’ day while helping boost key metrics like job duration and time to service. 

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scott_ewart
Product Team
Product Team

Re: What are the benefits of Hotline Groups?

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Hotline Groups help mitigate the number of emails, phone calls or rogue conversations that happen when employees are trying to solve a problem or get a question answered!

 

This streamlined process removes friction from deskless workers’ day while helping boost key metrics like job duration and time to service. 

View solution in original post

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