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How to Log a Case With Zinc Support

svmxknowledge
Administrator
Administrator
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3 weeks ago

Summary

This article outlines the process to be followed when logging a new case with Zinc support.

Product Line

Zinc

Version Validated In

N/A

Overview

To log a case with the Zinc support team, use the process outlined below to submit a new case through the customer portal:

Step-by-Step

  1. Log in to the Customer Support Portal.
  2. Go to the Cases tab and select Zinc as the affected product. If you are an existing Zinc customer and the button is not available, please reach out to support.operations@servicemax.com. If you are not an existing customer, then reach out to your account manager for assistance. 
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  1. Populate all required fields on the case form
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  1. Add attachments, then click Submit to log your case with the Zinc support team.
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Note: DO NOT SHARE PASSWORDS ON THE CASE. If end user credentials need to being provided, then ensure that user detail (username, email) is provided in the case description. Password vault is used to share credentials securely with members of the support team. For more information, see our article on using Password Vault.

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Note: ServiceMax makes every effort to ensure the accuracy of the information contained within this article, but assumes no responsibility or liability for any errors or inaccuracies that may appear. All references to versions, system requirements or supported features should be referenced within online help documentation for most up to date information. If you do find any errors or inaccuracies, please send your feedback to knowledge@servicemax.com.