Administrator
Administrator
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‎10-24-2019 12:50 PM

Summary

In 19.2, administrators are provided with the ability to view and track any manual changes made to ServiceMax Configurations in addition to the changes made through the Migration Tool. This Article walks through viewing the ServiceMax Configuration audit data.

Version

19.2

Overview

In the 19.2 release, functionality has been introduced that will allow administrators to track manual changes made to ServiceMax Configurations in addition to those made using the Migration Tool. To access this data, administrators will need to use the steps outlined below to access the custom tab configured in the ServiceMax managed package:

Step-by-Step

  1. In the Salesforce Classic UI, select the All Tabs icon at the end of the tab bar (User-added image).
  2. Click on the View ServiceMax Configuration Changes tab (In the Salesforce Lightning UI, use the App Launcher to access the View ServiceMax Configuration Changes object.)
  3. The default view presented will display Recently Viewed records, however, administrators can configure custom list views to review specific changes.
  4. For each configuration change made, administrators can review:
    • User account that executed the configuration change
    • Time of the configuration change
    • Action performed
    • Entity on which the action was performed
    • The application through which the change was performed


Related Link

View ServiceMax Configuration Changes Object

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