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Zinc - How to Export a Conversation

svmxknowledge
Administrator
Administrator
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‎05-18-2021 06:54 AM

Summary

Learn how to use the export messages feature in Zinc.

Product Line

Zinc

Version Validated In

N/A

Overview

The Export Conversation button allows users to send a full conversation transcript from the Zinc app to their email address for archiving and easy viewing. The export feature is available on all devices. 

Step-by-Step

To export a conversation:
  1. Navigate to the conversation you wish to export, and click the conversation name to bring up the conversation’s settings page. 
  2. Scroll down to the bottom of the conversation settings page, and click the “Export Conversation” button. This will send the entire conversation transcript to your work email address that is connected to Zinc. The transcript will include timestamps for each message, along with links to photos, audio messages and any other rich media sent in the conversation.



 

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Note: ServiceMax makes every effort to ensure the accuracy of the information contained within this article, but assumes no responsibility or liability for any errors or inaccuracies that may appear. All references to versions, system requirements or supported features should be referenced within online help documentation for most up to date information. If you do find any errors or inaccuracies, please send your feedback to knowledge@servicemax.com.

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