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‎12-11-2019 12:20 PM

Summary

Learn how to make use of Broadcast lists.

Version

N/A

Step-by-Step

The Broadcast Lists feature allows you to create and save lists of people, conversations, user properties, and even other broadcast lists to whom you can send broadcasts. 

When you add a conversation or user property to a broadcast list, the specific individuals to send the broadcast to are calculated at the time the broadcast is sent to the list, and not when the list is created.  For example, suppose you add a group with 10 members to a list today. If over the next week five more people join the conversation, and then you send a broadcast to the list that contains the group next week it will be sent to all 15 group members.

Likewise, when you add a user property to a broadcast list, it will be sent to everyone who has that property value at the time the broadcast is sent to the list.

Only users with broadcast permission (all admins and broadcasters) are able to view broadcast lists.

There are two ways to create a Broadcast List:

  • From the Broadcast Lists tab: click the “New List” button in the upper right corner. You’ll be prompted to name your list. Once you name your list, you can manually enter the email addresses of users for the new list. You can also copy and paste emails from a CSV file to easily add users in bulk.
  • From the Users tab: select the users you’d like to add and click the “Add to List” button at the top of the grid. You’ll then have the option of selecting an existing list or creating a new list. Once you save the list, you’ll see a success message with a link to your new list.

Editing a Broadcast List: 

  • Click on the name of the list you’d like to update from the Broadcast Lists tab. To change the name of a Broadcast List, first select the list. Once inside the list, you’ll see a small “edit” button in the header of the page next to the current name of the list.
  • To add users, conversations, user properties or other Broadcast Lists to a Broadcast List, click the Broadcast List you want to add users to, click the “Add” button, type in the name of the entity you want to add, and click save. To remove users, conversations, properties or lists, select the entity in the membership list and click the “Remove” button.



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