Administrator
Administrator
0 0 4
2 weeks ago

Summary

Learn how to find and view Broadcast metrics.

Product Line

Zinc

Version Validated In

N/A

Overview

Learn how to find and view Broadcast metrics.

Step-by-Step

Engagement metrics pertaining to broadcasts that have been sent can be seen in the Broadcast History screen. These metrics include:
  • Seen - a broadcast is “seen” by a user when a) the user dismisses the broadcast upon receiving it by tapping the “X” on the broadcast, or b) the user tapped on the link in the broadcast, if there was a link included in the broadcast
  • Clicked Through - a broadcast is “clicked through” by a user when the user tapped on the link in the broadcast, if there was a link included in the broadcast
For deeper insight into which recipients have “seen” or “clicked through” a broadcast and when they did so, simply click on click on an individual broadcast in the Broadcast History tab to be taken to the History details screen of a specific broadcast, as seen in the image below. On this screen you can also expire the broadcast and edit the broadcast so long as it has not already expired. To learn more about editing and expiring broadcasts, click here.


Terms of Use

ServiceMax terms of use are as follows: Images and content used on this site are owned or licensed by ServiceMax Inc. or its affiliates for use on this site only. Unauthorized use is prohibited.

©2015 ServiceMax. All Rights Reserved.

Note: ServiceMax makes every effort to ensure the accuracy of the information contained within this article, but assumes no responsibility or liability for any errors or inaccuracies that may appear. All references to versions, system requirements or supported features should be referenced within online help documentation for most up to date information. If you do find any errors or inaccuracies, please send your feedback to knowledge@servicemax.com.