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Summary

A new and improved look for Hotline Request Messages starting in Zinc 5.16.

Product Line

Zinc

Version Validated In

N/A

Application/Scope

New and improved look for Hotline Request Messages.

Detail

Starting in Zinc 5.16, the messages that hotline bots forward into hotline queue conversations will have a new and improved look. 



All of the same content will be there, it will just look a little different.  Key changes include:
  • Now if the initial message that someone sends to a hotline is a photo, then that photo will actually be displayed in the message instead just having a plain text link.
  • Instead of clicking on the join link to join the request conversation, simply click on the "Respond" button.


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Note: ServiceMax makes every effort to ensure the accuracy of the information contained within this article, but assumes no responsibility or liability for any errors or inaccuracies that may appear. All references to versions, system requirements or supported features should be referenced within online help documentation for most up to date information. If you do find any errors or inaccuracies, please send your feedback to knowledge@servicemax.com.