Russ Hammond is the Director of Digital Growth Platform (DGP) and Salesforce Center of Excellence at CTE, based in Charlotte, North Carolina. The DGP team is currently building LiftOne NOW, a new customer facing digital experience for LiftOne, CTE’s material handling division. LiftOne NOW integrates with Salesforce and ServiceMax, a field service management platform.
The goal of LiftOne NOW is to increase customer’s ability to request and manage their service requests, leading to increased customer retention for LiftOne.
As a product management and new venture veteran with experience launching SaaS products and mobile apps to market, Russ’ goal is simple: create solutions that delight users.