I have been handling release notes and online help content generation and revamp from Feb 2014.
I joined ServiceMax in Sep 2009. Before moving to Technical Publications Team, was an Engineering Manager overseeing both Development and Testing for multiple apps in the ServiceMax Suite.
My prior experience in IT industry includes stints in Cisco (2 years, QA Manager), Talisma (2 years, QA Manager), Lucent (3 years, QA Lead), and Subex (2.5 years, Dev & QA Lead), between 2000 and 2009.
I was in Electronics industry for 11.5 years between 1987 and 1999. During this time, I handled equipment repair, testing, calibration, and QA processes, audits, & certifications.