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Dispatchers receiving error while Creating Events

Question asked by Srikanth Challa on Apr 1, 2016
Latest reply on Apr 7, 2016 by Meredith Toto

Hi All, we have a weird Issue in our Servicemax Instance.


Dispatchers sometimes are getting 'Double booking' error msg when trying to create an Event in technician's calendar in the dispatch console even though there is no other event exist at that time. I opened a ticket with Servicemax support and they suggested me to enable SET 025 which is to enable double booking but if I enable it then there are chances where dispatchers may double book technicians. Can anyone help me out ?