Thanks to the advent of widely available data-rich Internet of Things (IoT) sensors, cloud and mobility, the face of field service is completely changing.
While the IoT, augmented and virtual reality, drones, wearable technology and mobility change the way organizations operate, it is field service that’s delivering the revenue-generating benefits realized from these technologies to customers.
When you arm technicians with data about customers accessible before they show up for the service call, it boosts efficiency across entire organizations. Our survey data showed the intent to deploy new technology, which points to more investment and energy spent on transforming field service organizations. In fact, 86 percent of surveyed companies see field service as becoming their primary revenue driver over the next two years.
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