Service Performance Metrics Enhancements

Video created by Dean Ichikawa Employee on Feb 20, 2018

    With the Winter '18 release, a new metric—Mean Time Between Failures—will help you identify the average amount of time between failures on Installed Products, so you can proactively address issues before they become a problem. Learn how to set up this new metric by watching this video. (NOTE: You must already have Service Performance Metrics enabled in your org to take advantage of the new metric. See your Account Manager if you would like to enable Service Performance Metrics in your org.)